Privacy policy

We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect personal information including:

Your name
Email address
Phone number
Shipping and billing address
Payment details (processed securely)
Purchase history
IP address and browser information

We only collect personal information that is reasonably necessary for our business activities.

2. How We Collect Information

We collect information when you:

Browse our website
Place an order
Sign up for our newsletter
Contact our customer service
Participate in promotions or surveys

We may also collect information through cookies and similar technologies to enhance your browsing experience.

3. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Communicate with you about your purchase
Send promotional offers (if you opt-in)
Improve our website and services
Comply with legal obligations

4. Disclosure of Information

We do not sell or rent your personal information to third parties.
We may share your information with trusted service providers (such as payment processors, couriers, and marketing platforms) solely for the purpose of fulfilling our services to you.

In certain circumstances, we may be required to disclose your information by law.

5. Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no data transmission over the internet can be guaranteed as completely secure.

6. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or outdated.
Please contact us at [Insert Contact Email Address] to make a request.

7. Cookies

Our website uses cookies to improve your shopping experience.
Cookies help us understand browsing behaviour, personalise content, and improve site functionality.
You can control cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of such sites and encourage you to read their privacy policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations.
The updated policy will be posted on our website with the revised effective date.