Shipping policy

Thank you for shopping with us. We are committed to providing fast, reliable delivery across Australia. Please review our shipping policy below.

1. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• Once your order is dispatched, you will receive a confirmation email with tracking information.

2. Shipping Rates and Delivery Estimates

Please note: Delivery times are estimates and may vary due to external factors such as weather, public holidays, or courier delays.

3. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number.
You can track your order using the link provided in the email.

4. Delivery Areas

We deliver to all states and territories within Australia, including regional and rural areas.
We currently do not ship to P.O. Boxes or Parcel Lockers for security reasons.

5. Delays and Lost Parcels

While we do our best to ensure timely delivery, we are not responsible for delays caused by couriers or unforeseen circumstances.
If your order has not arrived within the expected timeframe, please contact us for assistance.

6. Address Accuracy

Please ensure all delivery details provided are correct at checkout.
We are not responsible for orders delivered to incorrect addresses provided by the customer.

7. Shipping Insurance

Optional shipping insurance is available at checkout. If selected, your parcel will be covered for loss or damage during transit.
Without insurance, we are not liable for lost or damaged parcels once they leave our warehouse.