Return & Refund Policy

Thank you for shopping with us. We want you to love your purchase, but if you're not completely satisfied, we're here to help.

1. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Change of Mind Returns

We offer change-of-mind returns under the following conditions:

You must request a return within 14 days of receiving your order.
The item must be unused, unworn, unwashed, and in its original packaging with all tags attached.
Proof of purchase (e.g., order confirmation email or receipt) must be provided.
Customers are responsible for the return shipping costs unless the item is faulty.

Please note: Sale items are final and cannot be returned for change of mind.

3. Faulty Items

If you believe your item is faulty, please contact us at [Insert Contact Email Address] within 7 days of receiving your order, including:

Your order number
A description of the issue
Clear photos showing the fault

Once assessed, we will offer a refund, replacement, or repair, depending on the circumstances.

4. How to Return an Item

Contact us via [Insert Contact Email Address] to request a Return Authorisation.
Pack the item securely and include your proof of purchase.
Send the parcel to the return address we provide.

We recommend using a trackable shipping service. We are not responsible for returned items lost in transit.

5. Refunds

Approved refunds will be processed to your original payment method within 5–10 business days after we receive and inspect your return.
Shipping costs (if any) are non-refundable unless the return is due to a fault or error on our part.

6. Exchanges

Unfortunately, we do not offer direct exchanges.
If you would like a different item, please return your original item for a refund and place a new order.